How Can We Help You?

Our “secret sauce” is combining truly excellent creative content and production along with a specially designed platform which uses the concept of matching challenge grants to stimulate and inspire small donors.

We have been able to help our customers dramatically increase the average gift size (up-to 3x increase), the number of donors (up-to 3.65x increase), and ultimately the amount of funds raised (up-to 5x increase). This is because our platform “gamifies” the giving experience and uses the concept of matching challenge grants to help donors feel empowered and part of an important strategy to help the nonprofit win tens of thousands of dollars.

This sense of purpose and empowerment motivates people to give at higher frequencies. And when then do give, they tend to give much more generously because they feel their donation actually makes a difference.

Beyond gamifying the matching grant and giving experience, our team of creative experts make sure that each campaign has an inspiring message that will mobilize giving. And our fundraising coaches ensure that your campaign executes the communications strategy in an effective way that will ignite your community of supporters.

CauseMatch provides an easy and powerful solution for online fundraising. Just complete our simple Get Started form and we’ll get your campaign moving. With CauseMatch, the money you collect goes directly to you. Each campaign can either choose to have matching funds or not, and you can choose whether you want to have a flexible or all or nothing campaign. Raising money for the cause you are most passionate about has never been easier or more effective. Plus, we’re here to help. Each campaign gets a dedicated fundraising coach that will be there with you each step of the way.

There are a number of reasons why running your campaign on CauseMatch will be much more successful than running the campaign on your own website:

Credibility: Using an external platform means that your matching funds have to be credible. People feel more confident in the reality and impact of the matching grant thanks to using a third party and objective platform.

Expertise: We’ve raised millions of dollars for nonprofits using crowdfunding and matching grant campaigns. Along the way our team has tested, experimented, and honed our process to a science. We know our stuff and have developed a battleworn process to ensure your campaign’s maximum success.

Technology: We’ve invested hundreds of thousands of dollars worth of development time, user experience testing, creating powerful features, and a slew important elements to our system. Using our platform will ensure your donors get the optimum experience and save you thousands of dollars in development plus countless hours of headache.

Digital Storytelling: Our team of creative experts will make sure that your story is told in the most inspiring and compelling way. We’ll help you develop your key “sell” for the campaign, the copy for your campaign page, and even the storyboard for your video. After having run millions of dollars worth of campaigns, we’ve honed the art and craft of telling the story of a great crowdfunding campaign.

Getting your matching donors: We have a proven strategy for securing matching donors. Our program has helped nonprofits raise millions in matching funds. Coaching and hands-on support by running a campaign with us.

If you reach your goal and have new matching donors to support the “bonus round” then we can create a second goal called a “bonus round.” This is a great way to continue using your campaign to keep raising funds if you see there is momentum behind the campaign. We’ve had a number of campaigns report that matching donors get so excited by the campaign that new ones step forward for the bonus round. You can extend the length of your campaign for the bonus round which is also always a flexible round of fundraising.

This depends on one main question: Do you have an army volunteers who will make calls on behalf of your campaign? This is often the case for schools, community-based organizations, volunteer centers and other organizations that have many personal relationships. If you have a large number of people who would be willing to rally and make calls on behalf of your organization then a 24 hour campaign could be a great solution.

In contrast online awareness nonprofits, documentary films, or research institutes often lack these sorts of networks. In this scenario, doing a 3-week to 30 day online campaign is optimal since this allows you to engage your development team, do testing on different email styles and social media, and for your campaign to gain momentum and urgency.

Most people use CauseMatch to raise money for a nonprofit, social business or person in need of help.

CauseMatch has a wide variety of pricing options available depending on the specific needs of each client. For more information please write to [email protected] and a representative will reach-out to share more details.

If you ran a flexible campaign then there is no problem. You keep each and every donation you receive. Reaching your goal is not required. If you ran an all or nothing campaign, each donation will be refunded.

Unfortunately, we’re unable to provide specific tax advice since everyone’s situation is different. Additionally, only donations made to a legally registered non-profit or charity may be considered eligible for donors to claim as a tax deduction. Again, every situation is different so please consult with a tax professional in your area.

• Creative production support
• Expert fundraising coaching and guidance
• Gamified matching grant campaign page
• Mobile-Friendly Campaigns
• Flexible or ALL OR NOTHING campaign
• Strategy and Campaign Execution Assistance

Your CauseMatch campaign features the very best in secure payment encryption technology using Stripe.com. Not only are your donors’ online payments safe, your money is stored securely until you’re ready to request a withdrawal via electronic bank transfer. US accounts may also request a check.

Cause Match does not provide your matching donors for you. But don’t worry! We have experience and support materials devoted to teaching you how to utilize our system best, including how to find your matching donors. For example, here is a document outlining your strategy for approaching your matching donors. And here is a brochure that you can share with prospective matching donors to bring them onboard.

Your campaign will be supported by your support base and those who care about the cause. This includes donors, people in your email list, followers on social media, program alumni, community members and anybody else passionate about what you are doing. Only after your campaign receives the support of the people you personally know can it begin to attract the support of others.

Stripe is our USA, Canadian, European and Asian payment processor. When you create a CauseMatch campaign you must also register your Stripe account by visiting www.CauseMatch.com/clients and entering the appropraite credentials. Due to federal regulations, Stripe may require additional verifying information such as your social security number or a scan of your account representative’s personal identification.

CauseMatch does not store full SSN information. When the user submits the form, the information is tokenized immediately– the full details do not pass through our server at any point, and are securely stored by Stripe.

In the USA usually all that is required is the last four digits of your social security number. In other countries, Stripe generally requires the full identification number and depending on the case, a scan of a government ID. 

Supported countries include: United States of America, United Kingdom, Canada, Australia, and many more. Click here for a full list of supported countries.

The minimum information needed to send transfers must be provided to Stripe by the platform within seven days, or after processing a couple of thousand US dollars (or equivalent) in charges—whichever comes first. This information includes:

• The business type (individual or company)
• Full name of the individual or company representative
• Date of birth of the individual or company representative
• Address of the individual or business

If this isn’t completed, Stripe temporarily pauses charge creation until the information has been provided. After 21 days, Stripe refunds any charges created.

Once the managed account has received transfers totaling more than couple of thousand US dollars (or equivalent), Stripe requests any additional verification information that is still required. If Stripe cannot verify the account with the information provided after transferring another few thousand US dollars (or equivalent), transfers for that managed account are temporarily paused until the issue is resolved.

One of the primary reasons we can get users up and running so quickly is our rather unique registration process. When signing up for a Stripe Connected Account, we use the information you enter to verify both your organization and the person signing up for the Stripe account. This is because part of our responsibilities to our financial partners involves verifying your identity and confirming the legitimacy of your business. In some cases, we may need to collect a bit more information from you to ensure we can continue making transfers to your bank account.

In order to get you fully up and running with your Stripe account, we may request that you provide a scan or photograph of a government-issued photo ID.

Stripe, our credit card payment processor, also helps us disburse funds to you. Any organization that sends funds to individuals, businesses, etc., is required to collect and verify information about people, known as “Know Your Customer” (or KYC) checks. To perform these checks, Stripe needs to gather certain information so they can verify your identity. Stripe first attempts to verify you off of the minimum requested information (legal name, date of birth (DOB), and last 4 of your Social Security Number (SSN)). For abroad accounts Stripe may require the full identification number.

Sometimes Stripe needs to collect a little more information about a customer to fulfill these KYC checks, which is why they ask for your full SSN and government issued ID. We unfortunately don’t know why verification might not have happened right away for you. One quick thing you can do is double check that all the information you’ve provided is entered exactly as it is with the IRS and Social Security Administration. If you notice any errors, please contact our Customer Happiness team for assistance.

Donations will be sent to your bank account on a rolling basis by Stripe.com. Donations using other payment gateways will have the funds deposited in your account in accordance with your relevant agreement with that gateway.

No, never. Other sites might charge your donors without you knowing it, but we would never do that. Donors are charged only the amount they choose to donate to you and that’s it.

While you can choose to hide your campaign from appearing in CauseMatch’s Public Search Directory, anyone who has your CauseMatch campaign link will be able to access your campaign. There’s no way to keep your campaign 100% private.

We accept over 150 currencies through Stripe.com.

No, never. Other sites might charge your donors without you knowing it, but we would never do that. Donors are charged only the amount they choose to donate to you and that’s it.

Absolutely! The mobile version of your CauseMatch campaign will load for those visiting your campaign from their phones. Your campaign still looks great and it’s very easy for donors to complete their donations from their mobile device.

Yes. Simply select ‘Add Offline Donation’ inside of your CauseMatch Dashboard to add money you received offline to your campaign total. No payment is actually made, and the donation will be marked as an ‘Offline Donation’ on your campaign.

Of course. Donors can simply check a box to keep their donations hidden from public view. However, the Campaign Organizer will always know who the donor is.

Please speak with your campaign manager about this option.